Troubleshoot Magento installation errors

Magento is one of the most popular eCommerce systems, written in PHP. AfterShip supports multiple Magento stores. Refer to this guide if you receive an error while connecting to AfterShip. In case of queries, write to us at support@aftership.com

Error: Insufficient permissions

This error can be resolved by providing complete access to Role Resources. For Custom Resource access, you need to enable additional permissions.

Grant permissions for Custom Resource access

  1. Login to Magento Admin Panel > System > Web Services > SOAP/XML-RPC - Roles
  2. Select a role > Role Resources > Select Custom as the Resource Access > Enable the below-mentioned permissions: 

Customers --> Retrieve customer info

Sales --> Order --> Order shipments --> Retrieve shipment info

Sales --> Order --> Retrieve orders info

Shopping Cart --> Shipping methods in the shopping cart --> Get the list of available shipping methods

Core --> Store --> List of stores

Core --> Store --> Retrieve store data

     3. Save changes

Error: Calling parameters do not match the signature 

Steps to fix the error 

  1. Open the file: lib/Zend/XmlRpc/Server.php

  2. Look for the below-mentioned code
if (!$matched) {     
#require_once 'Zend/XmlRpc/Server/Exception.php';
throw new Zend_XmlRpc_Server_Exception('Calling parameters do not match signature', 623);
}

    3. Comment it out

/*
if (!$matched) {     
#require_once 'Zend/XmlRpc/Server/Exception.php';
throw new Zend_XmlRpc_Server_Exception('Calling parameters do not match signature', 623);
}
*/

Error: Invalid webservice adapter specified

Steps to fix the error 

  1. Open Apache WEB server .htaccess file > Modify-MultiViews

  2. Look for the below-mentioned code
<Directory /var/www/magento>            
           Options Indexes FollowSymLinks MultiViews

        Replace it with the below code snippet

<Directory /var/www/magento><br>   
          Options Indexes FollowSymLinks -MultiViews

Fatal error: Call to undefined function libxml_disable_entity_loader()

This error usually occurs when your store has been patched for fixing an API vulnerability and your server’s PHP version does not support the added patch. 

Steps to fix the error 

  1. Upgrade PHP to a newer version
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