Unable to send notifications

Check for any of the below reason, if notifications are not being sent:
  1. Only tracking numbers imported after upgrading to paid plans are entitled to notifications.
  2. You have setup notification triggers at Settings > Notifications
  3. Check if you're using a valid tracking number that returns tracking results
  4. Shipment is NOT delivered before adding to AfterShip.

We avoid sending notifications for shipments that are delivered before import to avoid sending misleading notifications for shipments that were delivered ages ago.

Still in doubt. reach out to support@aftership.com.

Was this article helpful?
1 out of 4 found this helpful