Learn about Subtag Mapping

Subtags are predefined status available at AfterShip's end. The checkpoint messages received from couriers are mapped to these subtags for additional information on shipments.

💡 For example, when the package departs from the facility, then it is mapped to Subtag    Code: InTransit_007 with subtag departure scan. The list below explains the different subtags.

The subtags are explained below with a little description of each.

Subtag

Description

Subtag Code

Delivered

Shipment delivered successfully

Delivered_001

Picked up by the customer

Package picked up by the customer

Delivered_002

Sign by customer

Package delivered to and signed by the customer

Delivered_003

Delivered and received cash on delivery

Package delivered to the customer and cash collected on delivery

Delivered_004

Available for pickup

The package arrived at a pickup point near you and is available for pickup

AvailableForPickup_001

Exception

Delivery of the package failed due to some shipping exception

Exception_001

Customer moved

Delivery of the package failed as the customer relocated 

Exception_002

Customer refused delivery

Delivery of the package failed as the recipient refused to take the package due to some reason

Exception_003

Delayed (Customs clearance)

Package delayed due to some issues during the customs clearance

Exception_004

Delayed (External factors)

Package delayed due to some unforeseen reasons

Exception_005

Held for payment

The package being held due to pending payment from the customer's end

Exception_006

Incorrect Address

Package not delivered due to incorrect recipient address 

Exception_007

Pick up missed

Package available for the pickup but not collected by the customer

Exception_008

Rejected by carrier

Package rejected by the carrier due to noncompliance with its guidelines

Exception_009

Returning to sender

The package returned to the original sender

Exception_010

Returned to sender

The package returned to the sender

Exception_011

Shipment damaged

Shipment damaged

Exception_012

Shipment lost

Delivery of the package failed as it got lost

Exception_013

Failed Attempt

The delivery of the package failed due to some reason. Courier usually leaves a notice and will try to deliver again

AttemptFail_001

Addressee not available

Recipient not available at the given address

AttemptFail_002

Business Closed

Business is closed at the time of delivery

AttemptFail_003

In Transit

Shipment on the way

InTransit_001

Acceptance scan

Shipment accepted by the carrier

InTransit_002

Arrival scan

Shipment arrived at a hub or sorting center

InTransit_003

Arrived at the destination country

International shipment arrived at the destination country

InTransit_004

Customs clearance completed

Customs clearance completed

InTransit_005

Customs clearance started

Package handed over to customs for clearance 

InTransit_006

Departure Scan

Package departed from the facility

InTransit_007

Problem resolved

Problem resolved and shipment in transit

InTransit_008

Forwarded to a different delivery address

Shipment forwarded to a different delivery address

InTransit_009

Info Received

The carrier received a request from the shipper and is about to pick up the shipment

InfoReceived_001

Out for Delivery

The package is out for delivery

OutForDelivery_001

Customer contacted

The customer is contacted before the final delivery

OutForDelivery_003

Delivery appointment scheduled

A delivery appointment is scheduled

OutForDelivery_004

Pending

No information available on the carrier website or the tracking number is yet to be tracked

Pending_001

Expired

No tracking information of the shipment, from last 30 days

Expired_001



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