Recently added or imported shipments within your AfterShip account are tagged with "Pending" status and queued up for tracking in batches. AfterShip fetches the latest tracking information from couriers every 3-12 hours.
The “Pending” status changes to “Expired” if the courier does not provide any tracking information updates for over 30 days. AfterShip will then stop tracking the shipment.
What should you do?
Here is how you can deal with orders in Expired status:
- Ensure the tracking number you entered is correct
- Request your courier or shipping company to check the status of your package. You can get courier contact information here
In case you do not have the tracking number with you or are not sure about which courier or shipping company is handling your package, please reach out to your seller or shipper to obtain this information.